Returns and Refunds Policy

Effective Date: 26 September 2026 Company: ASM Technologies (Pty) Ltd Website: www.asmtechnologies.co.za Email: support@asmtech.co.za Address: 24 Wilge St, Wilgespruit 190‑Iq, Roodepoort, 1724, South Africa

1. Introduction

ASM Technologies (“we,” “our,” “us”) is committed to customer satisfaction. This Returns and Refunds Policy outlines the conditions under which customers may return products or request refunds for services purchased through our website or authorized channels.

2. Eligibility for Returns

• Products: Physical products (e.g., routers, phones, solar equipment) may be returned within 7 business days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase.

• Services: Connectivity and installation services (LTE, Fibre, Cloud PBX, Solar) are non‑returnable once activated or installed. However, refunds may be considered if services are not delivered as agreed.

• Defective Items: Products found to be defective or faulty upon delivery may be returned for replacement or refund within 30 days.

3. Non‑Returnable Items

The following items are not eligible for return:

• Customized or special‑order products.

• Software licenses or digital services once activated.

• Products damaged due to misuse, negligence, or unauthorized modifications.

4. Refunds

• Approved Returns: Refunds will be processed within 14 business days of receiving the returned product.

• Method: Refunds will be issued to the original payment method unless otherwise agreed.

• Partial Refunds: Where applicable, deductions may be made for shipping, handling, or usage fees.

• Service Refunds: If a service cannot be provided due to coverage limitations or technical issues, a full refund will be issued.

5. Process for Returns and Refunds

1. Initiate Request: Contact us at support@asmtech.co.za with your order details and reason for return/refund.

2. Approval: We will review your request and provide instructions for returning products or confirming eligibility.

3. Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Inspection: Returned items will be inspected before approval of refund or replacement.

6. Consumer Rights

This policy does not affect your statutory rights under the Consumer Protection Act (South Africa) or GDPR. Customers retain the right to:

• Cancel certain purchases within the cooling‑off period.

• Request refunds for defective goods or services not delivered as promised.

• Lodge complaints with consumer protection authorities if necessary.

7. Exceptions and Special Circumstances

• Promotional Items: Products purchased during promotions may be subject to different return conditions, which will be clearly stated at the time of purchase.

• Bundles: If products are sold as part of a bundle, all items must be returned together to qualify for a refund.

8. Contact Information

For all returns and refund enquiries, please contact:

• Email: support@asmtech.co.za

• Address: 24 Wilge St, Wilgespruit 190‑Iq, Roodepoort, 1724, South Africa