Privacy Policy
Effective Date: 26 September 2026 Company: ASM Technologies (Pty) Ltd Website: www.asmtechnologies.co.za Email: support@asmtech.co.za Address: 24 Wilge St, Wilgespruit 190‑Iq, Roodepoort, 1724, South Africa
1. Introduction
ASM Technologies (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website or engage with our services. It also outlines your rights under the General Data Protection Regulation (GDPR) and applicable South African privacy laws.
2. Data We Collect
We may collect and process the following categories of personal data:
Contact Information: Name, phone number, email address, physical address.
Service Information: Postcode, service preferences (LTE, Fibre, Cloud PBX, Solar).
Technical Data: IP address, browser type, device identifiers, cookies, and usage data.
Transactional Data: Records of enquiries, quotes, and service requests.
Consent Records: Your preferences regarding marketing communications and data usage.
3. How We Use Your Data
We process personal data for the following purposes:
To provide requested services (e.g., coverage checks, quotes, installations).
To communicate with you regarding enquiries, support, and updates.
To improve our website, services, and customer experience.
To comply with legal obligations and regulatory requirements.
To send marketing communications (only where consent has been given).
Legal bases for processing:
Performance of a contract.
Compliance with legal obligations.
Legitimate interests (e.g., improving services).
Consent (for marketing and optional communications).
4. Data Storage and Retention
Personal data is stored securely on servers located within South Africa and, where applicable, in the European Union.
We retain personal data only as long as necessary to fulfill the purposes outlined above or as required by law.
Once data is no longer needed, it is securely deleted or anonymized.
5. Data Sharing
We do not sell or rent personal data. We may share data with:
Service Providers: Trusted third parties who assist with hosting, analytics, CRM, and communication tools.
Business Partners: Network providers and installers necessary to deliver services.
Legal Authorities: Where required by law or to protect our rights.
All third parties are contractually bound to comply with GDPR and equivalent privacy standards.
6. Security Measures
We implement appropriate technical and organizational measures to protect personal data, including:
Encryption of data in transit and at rest.
Secure servers and firewalls.
Access controls and staff training.
Regular audits and vulnerability assessments.
7. Your Rights Under GDPR
You have the following rights regarding your personal data:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data.
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Receive your data in a structured, machine‑readable format.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
8. Exercising Your Rights
To exercise any of the above rights, please contact us at:
Email: support@asmtech.co.za
Postal Address: 24 Wilge St, Wilgespruit 190‑Iq, Roodepoort, 1724, South Africa
We will respond to all requests within 30 days in accordance with GDPR requirements.
9. International Data Transfers
Where data is transferred outside South Africa or the EU, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.
10. Cookies and Tracking
Our website uses cookies and similar technologies to:
Improve functionality and user experience.
Analyze website traffic and performance.
Deliver targeted advertising (with consent).
You can manage cookie preferences via your browser settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Significant changes will be communicated via email or website notice.
12. Contact Information
If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:
Email: support@asmtech.co.za
Address: 24 Wilge St, Wilgespruit 190‑Iq, Roodepoort, 1724, South Africa
You also have the right to lodge a complaint with your local data protection authority.